Shipping And Handling

House of Baby provides shipping services and applies charges based on a number of different criteria (according to product type, delivery destination and/or shopping basket value). Charges for shipping are applied in full or detailed as the minimum applicable for your order at the time of completing an order with us.

House of Baby offers a 'One Hour' delivery slot notification service for UK mainland deliveries. This means that on the day of receipt, you will receive an email and/or text message (normally between 8am and 9am), detailing an hour slot within which your delivery should be conducted. Please allow 10 or 15 minutes either side of this window to allow for better or worse traffic conditions, and is supplied as a guide only.

Note: * Some products will include within its details (description, more info and/or options) further additional shipping and/or deliver and build charges, when applicable.

The following details when and how much we charge for the delivery of your order made with us:

FREE Delivery within mainland UK for orders over £40 (exceptions on certain products apply).

Note: We deliver to all UK delivery addresses and a select number of European destinations. Please check the list of European destinations that we deliver to further down within this page.

Mainland UK (Large or Courier elected Items):
Despatched within 1 full working day and then next working day (Mon to Fri excluding bank holidays) delivery (via courier): FREE

UK (Small Items and/or under £40):
Despatched within 2 full working days and then 5 - 7 days delivery (via Royal Mail): £3.99 or upgrade to a courier delivery starting from £5.99.

Important: If one or more items is not in stock at the time of order, then despatch will be conducted within 1 full working day once all items are in stock using the selected delivery method.

Note: Acceptance of your order and its subsequent despatch to you depends on completion of anti fraud checks. To ensure the prompt despatch and receipt of your order, we recommend that you use Verified by Visa or MasterCard SecureCode when conducting your online payment with us.

1. House of Baby will process all orders as promptly as possible and despatch those orders as promptly as is possible. However, whilst every effort has been made with our selection of courier, we can not be held responsible due to delays in receipt due to conditions beyond our control experienced by the courier transit of the product, be this late delivery outside of advised time or failure to deliver on the expected day. If you experience any delay from that advised, please contact us and we will try and secure details of any delay directly with the courier and advise when delivery will occur and any reason for such delays. Delivery schedules for items delivered to destinations outside of the UK are approximate only, where deliveries can pass through many different countries en route to the end destination, where local conditions can affect the speed of such deliveries.

Important:
2. Non Mainland UK deliveries can take between one and three days to be delivered after despatch, depending on location even when sent using a Courier.

* 3. Some items are not included under the FREE delivery offer. This is generally furniture items (Boori & Mamas & Papas furniture), with each occurrence of such delivery charges where applicable, detailed within the product details for each product where possible and later confirmed with you upon placing an order.

4. Highlands & Islands, Northern Ireland and Channel Islands are not classed as Mainland UK by our courier and thus attracts a standard delivery charge of £14.95 (up to 10kg in weight) and then £1.00 per additional kg for all orders (this is shown online during the checkout process when you select the delivery destination).

5. European deliveries start from £20 depending on the destination (up to 10kg), with each additional kg charged at £1.75 per kg. Your shopping cart will show the delivery cost when you select the delivery destination. European mainland destinations currently accepted are : Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Austria, Denmark, Czech Republic, Italy, Slovakia, Span, Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Bosnia-Herzegovina, Bulgaria, Greece, Latvia, Lithuania and Romania. Please note - we will not deliver to islands off the mainland of the listed European destinations unless additional delivery fees have been agreed in advance.

6. For the avoidance of doubt, the following postcodes are classed by our courier as Highlands and Islands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Courier Delivery Receipt: Upon delivery of your order via our couriers, you must sign for all goods as unchecked. Failure to do so may result in prolonged delays in processing your claim for any damaged or missing items, if reported once the courier has left the premises.

Should our courier attempt to make delivery when you are not at home, they will leave a calling card with consignment details along with the telephone number of their local depot so that you can arrange re-delivery on a suitable day to you. You will also be able to collect the goods from their local depot, but should arrange this with them within a couple of days of the original failed delivery attempt. Should the calling card not be responded to and no self collection having occured, then the goods will automatically be re-directed back to us, and you should contact us about re-delivery of the ordered items. If re-delivery is required at this point, then you will be charged a carriage fee for the subsequent re-delivery, which will be advised and charged to your initial card payment method, or an alternate card payment method you provide to us. If the order is cancelled and delivery having occurred and/or failed, we reserve the right to retain the original delivery and collection cost (whether charged or not at the time of ordering) to cover our costs incurred in conducting the delivery, which will be decided on a case by case basis.

Separate Shipping: Delivery of an order is conducted within a 'single shipment' to the delivery address. We do not separately deliver individual items unless otherwise agreed in writing. Shipping is conducted once all items within a full order is available for shipment (as detailed by the item with the longest lead time at the time of ordering). Separate delivery where the item(s) from your order is shipped direct from the supplier/distributor will not incur any additional shipping charges in excess of those stated or advised during the purchase process. If you require separate shipping of one or more items prior to the full order being available for despatch (if one or more items are listed as out of stock), please contact us so that the arrangements and details can be discussed. Note: Supplemental shipping charges may apply and will be advised upon your separate shipping request being received and processed. Under certain conditons, House of Baby may offer to provide separate shipping of orders, due to unforseen delays of one or more items to us, in such cases supplemental shipping fees may be waived. In all cases where an order is shipped under two or more shipments, you agree for House of Baby to complete your pre authorised payment once 50% or more of your order has been despatched to you.